We ship small order in mailbox packaging (up to 4 chai bags). Everything else will be shipped with parcels. In the Netherlands we’ll send out our orders with PostNL. If you want, you can also pick up your order at our place. Click this option at checkout and you’ll receive the pickup details via email.
Yes. However, some countries are not included. Please check if your country is included at the checkout page.
We usually hand over your package the courier within 1-3 working days. Depending on how busy it is at the parcel services, you’d typically get your package between 1-4 days.
We accept Ideal, creditcard and Paypal payments.
Yes. We work with official payment providers only.
Find anything you like and place it in your cart. You can find your cart in the upper right corner. Please make sure you fill in all your correct details for the best and convenient shopping experience.
After checkout and payment you can’t cancel your order online. Please send us an email at email@example.com or reply to your order confirmation email.
Once we hand over your parcel to the delivery services, you’ll get an email with a Track & Trace.
First send us an email to firstname.lastname@example.org to notify us of the return shipment and the reason you’d like to return the product. Due to food safety concerns, we can’t take back any opened or unsealed bags.
Dem Good Chai
3534 AR Utrecht
The costs are for the customer unless there was a product error from our side.
The ordered amount will be transferred back to your account within 7 working days.